Privacy Policy

This privacy statement is prepared in accordance with the EU's General Data Protection Regulation (GDPR) and national legislation.

JH Corporations Oy / eBikeparts.fi is committed to protecting the personal data of its customers in accordance with the EU Data Protection Act. We want you to feel safe when shopping in our eBikeparts.fi online store. Here, we explain how we handle the personal data you provide to us and what rights you have.

 

Data Controller and Contact Details

1. Data Controller

JH Corporations Oy / eBikeparts.fi (Business ID 3087501-9)
Niittäjänkatu 6
60320 Seinäjoki

 

2. Person Responsible for Registry Matters

Harri Salomaa
045 171 9499
myynti@ebikeparts.fi

 

3. Name of the Registry

Customer Registry of eBikeparts.fi
Updated 19.9.2024

 

4. Purpose of Processing Personal Data

Business operations require the processing of personal data. The customer registry includes, for example, the necessary processing of personal data for the customer account of the online store, the delivery of orders, and billing. eBikeparts only processes personal data that is relevant and necessary for eBikeparts business activities.

Personal data is processed only for the predefined purposes listed below:

  • to manage customer relationships and facilitate communication
  • to handle, deliver, and archive orders
  • to maintain purchase history for possible product returns or warranty handling
  • to prevent misuse
  • to improve customer experience and service quality
  • to develop the company’s own operations and services
  • to produce targeted content, communication, and marketing
  • to create statistics

 

5. Personal Data Stored in the Registry

  • The customer registry includes the following data:
  • Identification details; first and last name
  • Contact details; address, email address, and phone number
  • Purchase history: e.g., ordered products and price details, delivery address, selected payment method, and delivery terms
  • Contact history and recordings of discussions via phone, email, or the internet

 

6. Regular Sources of Information

The information stored in the registry is obtained from the customer, e.g., from online store orders, messages sent via website forms, through email, phone, social media services, orders, and other situations where the customer provides their information.

 

7. Regular Transfers of Information

We disclose some necessary information to third parties to fulfill order delivery obligations. These third parties include:

  • logistics partners who deliver shipments to the customer's chosen location
  • payment intermediary partners
  • billing operators
  • product suppliers for direct deliveries
  • customs when products are purchased tax-free
  • debt collection agencies when an invoice is due and goes to collection

Our partner companies are committed to complying with data protection regulation requirements. If necessary, we also disclose information at the request of authorities when legislation requires it.

 

8. Regular Transfers of Information and Data Transfer Outside the EU or EEA

We generally do not share your data outside the EU/EEA. The only time we share it is if you place an order from outside the EU/EEA; in that case, we share your address, email address, and phone number with the shipping companies handling your delivery.

 

9. Principles of Register Protection

The user register information for the eBikeparts.fi online store is stored in the system of the data controller. Access to the system requires entering a username and password. The system is also protected by firewalls and other technical means. Only certain, predefined employees of the data controller can access and are entitled to use the data contained in the register. The information in the register is located in locked and guarded facilities.

 

10. Rights of the Registered

According to data protection legislation, you have the right to:

  • Withdraw your consent for the processing of your personal data, either entirely or partially.
  • Prohibit the use of your personal data for marketing purposes, such as newsletters.
  • Know how and for what purpose your personal data is processed, and request a copy of it.
  • Correct incorrect or incomplete personal data.
  • Request the deletion of your personal data if it is no longer required for its original purpose.
  • Lodge a complaint with the competent supervisory authority (https://tietosuoja.fi/en/private-individuals).

Requests to exercise your rights must be made in writing and must be signed. Alternatively, the request can be made in person at the data controller's premises. If necessary, the data controller may ask the registered person for additional information to confirm their identity.

 

11. Retention Period of Personal Data

We retain your personal data as long as necessary to fulfill our obligations under customer and consumer law, as well as accounting law. The data will not be used for purposes other than those mentioned above.